CIVIL RIGHTS NOTICE FOR THE SURGERY CENTER OF CHARLESTON
AND CHARLESTON ENT & ALLERGY

The Surgery Center of Charleston complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The Surgery Center of Charleston does not exclude people or treat them differently because of race color, national origin, age, disability, or sex.

The Surgery Center of Charleston provides free aids and services to people with disabilities to communicate effectively with us, such as

  • Qualified sign language interpreters
  • Written information, can be requested and made available, in other formats (large print, audio, accessible electronic format and other formats)
  • Provides free language services to people whose primary language is not English
  • Qualified interpreters
  • Information written in other languages
  • If you need any of these services contact Civil Rights Coordinator.

    If you believe the Surgery Center of Charleston has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age disability, or sex, you can file a grievance with:

    Amanda Hawkins, BSN, RN, CASC, Civil Rights Coordinator

    Director of the Surgery Center of Charleston

    1849 Savage Road

    Charleston, SC 29407

    Phone: 843-576-2600

    Fax: 843-556-0693

    Email: ahawkins@charlestonent.com

    You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Amanda Hawkins, the Civil Rights Coordinator is available to help you. You can also file a civil rights comlaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronicall through the Office for Civil Rights Complaint Portal available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

    U.S. Department of Health and Human Services

    200 Independence Avenue SW, Room 509F

    HHH Building

    Washington, DC 20201

    Phone: 1-800-868-1019

    TDD: 1-800-537-7697

    Complaint forms are available at: https://www.hhs.gov/ocr/office/file/index.html

    The Surgery Center of Charleston complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

    INFORMING INDIVIDUALS WITH LIMITED ENGLISH PROFICIENCY OF LANGUAGE ASSISTANCE SERVICES

    Specific translations for Notice of Nondiscrimination, Statement of Nondiscrimination, and Taglines are available at: http://www.hhs.gov/civil-rights/for-individuals/section-1557/translated-resources/

    Spanish

    French

    German

    GRIEVANCE PROCEDURE

    It is the policy of The Surgery Center of Charleston not to discriminate on the basis of race, color, national origin, sex, age or disability. The Surgery Center of Charleston has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 1557 of the Affordable Care Act (42 U.S.C. 18116) and its implementing regulations at 45 CFR part 92, issued by the U.S. Department of Health and Human Services. Section 1557 prohibits discrimination on the basis of race, color, national origin, sex, age or disability in certain health programs and activities.

    Any person who believes someone has been subjected to discrimination on the basis of race, color, national origin, sex, age or disability may file a grievance under this procedure. It is against the law for the Practice to retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance.

    Grievances must be submitted to the Civil Rights Coordinator within 60 days of the date the person filing the grievance becomes aware of the alleged discriminatory action.

    A complaint must be in writing, containing the name and address of the person filing it. The complaint must state the problem or action alleged to be discriminatory and the remedy or relief sought.

    INVESTIGATION

    The Civil Rights Coordinator or her/his designee shall conduct an investigation of the complaint. This investigation may be informal, but it will be thorough, affording all interested persons an opportunity to submit evidence relevant to the complaint. The Civil Rights Coordinator will maintain the files and records of the Practice relating to such grievances. To the extent possible, and in accordance with applicable law, the Civil Rights Coordinator will take appropriate steps to preserve the confidentiality of files and records relating to grievances and will share them only with those who have a need to know.

    The Civil Rights Coordinator will issue a written decision on the grievance, based on a preponderance of the evidence, no later than 30 days after its filing, including a notice to the complainant of their right to pursue further administrative or legal remedies.

    APPEAL

    The person filing the grievance may appeal the decision of the Civil Rights Coordinator by writing to the Chief Executive Officer within 15 days of receiving the Civil Rights Coordinator's decision. The Chief Executive Officer shall issue a written decision in response to the appeal no later than 30 days after its filing.

    The availability and use of this grievance procedure does not prevent a person from pursuing other legal or administrative remedies, including filing a complaint of discrimination on the basis of race, color, national origin, sex, age or disability in court or with the U.S. Department of Health and Human Services, Office for Civil Rights. A person can file a complaint of discrimination electronically through the Office for Civil Rights Complaint Portal, which is available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201.

    Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html. Such complaints must be filed within 180 days of the date of the alleged discrimination.

    ACCOMMODATIONS IN THE GRIEVANCE PROCESS

    The Surgery Center of Charleston will make appropriate arrangements to ensure that individuals with disabilities and individuals with limited English proficiency are provided auxiliary aids and services or language assistance services, respectively, if needed to participate in this grievance process. Such arrangements may include, but are not limited to, providing qualified interpreters, providing taped cassettes of material for individuals with low vision, or assuring a barrier-free location for the proceedings. The Civil Rights Coordinator will be responsible for such arrangements.