CIVIL RIGHTS NOTICE

The Charleston ENT Pharmacy complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The Charleston ENT Pharmacy does not exclude people or treat them differently because of race color, national origin, age, disability, or sex.

The Charleston ENT Pharmacy provides free aids and services to people with disabilities to communicate effectively with us, such as

  • Qualified sign language interpreters
  • Written information, can be requested and made available, in other formats (large print, audio, accessible electronic format and other formats)
  • Provides free language services to people whose primary language is not English
  • Qualified interpreters
  • Information written in other languages

If you need any of these services contact Civil Rights Coordinator.

If you believe the Charleston ENT Pharmacy has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age disability, or sex, you can file a grievance with:

James Vecchiolla, R.Ph, Civil Rights Coordinator

Director of Pharmacy

2295 Henry Tecklenburg Drive

Charleston, SC 29414

Phone: 843-766-7103 x 1231

Fax: 843-556-0693

Email: JVecchiolla@charlestonent.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, James Vecchiolla, the Civil Rights Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue SW, Room 509F

HHH Building

Washington, DC 20201

Phone: 1-800-868-1019

TDD: 1-800-537-7697

Complaint forms are available at: https://www.hhs.gov/ocr/office/file/index.html

The Charleston ENT Pharmacy complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

INFORMING INDIVIDUALS WITH LIMITED ENGLISH PROFICIENCY OF LANGUAGE ASSISTANCE SERVICES

Specific translations for Notice of Nondiscrimination, Statement of Nondiscrimination, and Taglines are available at: http://www.hhs.gov/civil-rights/for-individuals/section-1557/translated-resources/

GRIEVANCE PROCEDURE

It is the policy of The Charleston ENT Pharmacy not to discriminate on the basis of race, color, national origin, sex, age or disability. The Charleston ENT Pharmacy has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 1557 of the Affordable Care Act (42 U.S.C. 18116) and its implementing regulations at 45 CFR part 92, issued by the U.S. Department of Health and Human Services. Section 1557 prohibits discrimination on the basis of race, color, national origin, sex, age or disability in certain health programs and activities.

Any person who believes someone has been subjected to discrimination on the basis of race, color, national origin, sex, age or disability may file a grievance under this procedure. It is against the law for the Practice to retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance.

Grievances must be submitted to the Civil Rights Coordinator within 60 days of the date the person filing the grievance becomes aware of the alleged discriminatory action.

A complaint must be in writing, containing the name and address of the person filing it. The complaint must state the problem or action alleged to be discriminatory and the remedy or relief sought.

INVESTIGATION

The Civil Rights Coordinator or her/his designee shall conduct an investigation of the complaint. This investigation may be informal, but it will be thorough, affording all interested persons an opportunity to submit evidence relevant to the complaint. The Civil Rights Coordinator will maintain the files and records of the Practice relating to such grievances. To the extent possible, and in accordance with applicable law, the Civil Rights Coordinator will take appropriate steps to preserve the confidentiality of files and records relating to grievances and will share them only with those who have a need to know.

The Civil Rights Coordinator will issue a written decision on the grievance, based on a preponderance of the evidence, no later than 30 days after its filing, including a notice to the complainant of their right to pursue further administrative or legal remedies.

APPEAL

The person filing the grievance may appeal the decision of the Civil Rights Coordinator by writing to the Chief Executive Officer within 15 days of receiving the Civil Rights Coordinator's decision. The Chief Executive Officer shall issue a written decision in response to the appeal no later than 30 days after its filing.

The availability and use of this grievance procedure does not prevent a person from pursuing other legal or administrative remedies, including filing a complaint of discrimination on the basis of race, color, national origin, sex, age or disability in court or with the U.S. Department of Health and Human Services, Office for Civil Rights. A person can file a complaint of discrimination electronically through the Office for Civil Rights Complaint Portal, which is available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201.

Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html. Such complaints must be filed within 180 days of the date of the alleged discrimination.

ACCOMMODATIONS IN THE GRIEVANCE PROCESS

The Charleston ENT Pharmacy will make appropriate arrangements to ensure that individuals with disabilities and individuals with limited English proficiency are provided auxiliary aids and services or language assistance services, respectively, if needed to participate in this grievance process. Such arrangements may include, but are not limited to, providing qualified interpreters, providing taped cassettes of material for individuals with low vision, or assuring a barrier-free location for the proceedings. The Civil Rights Coordinator will be responsible for such arrangements.